Refund policy

Welcome to our store.

We are committed to providing high-quality electronic products with secure packaging, trusted service, and customer satisfaction. Please read our Return & Refund Policy carefully before placing an order.

1. 7-Day Return Policy

We offer a 7-day return or replacement policy for eligible products.

You can request a return or replacement if:

• Product is damaged during delivery
• Wrong item is delivered
• Product has manufacturing defect
• Product is not working properly on arrival

2. Return Conditions

To qualify for return or replacement:

• Request must be raised within 7 days of delivery
• Product must be unused and in original packaging
• All accessories, manuals, and box must be included
• Unboxing video is mandatory for damaged or missing item claims

3. Non-Returnable Conditions

Returns will not be accepted if:

• Product is physically damaged after use
• Product is used improperly
• Original packaging is missing
• Return request is raised after 7 days

4. Refund Process

Once the returned product is received and inspected:

• Refund will be processed within 5–7 business days
• Amount will be refunded to the original payment method
• COD refunds will be processed via UPI or bank transfer

5. Replacement Policy

If the product is defective or damaged, we may provide:

• Free replacement
OR
• Full refund

depending on product availability and verification.

6. Order Cancellation

• Orders can be cancelled before shipment
• Once shipped, cancellation may not be possible

7. Customer Support

For any issue related to your order, contact us:

Email: support@yourbrand.com
WhatsApp: +91 XXXXX XXXXX

Please provide:
• Order ID
• Product photos/video
• Brief description of the issue

8. Our Commitment

We value every customer and aim to build a trusted shopping experience by delivering genuine products, secure packaging, and reliable support.

Thank you for shopping with us.